Birthday Party Terms & Conditions

TERMS AND CONDITIONS:

Bookings and Use of Our Facility

  • Bookings are only secure once a $100.00 non-refundable deposit has been received and a confirmation email has been sent to your nominated address.

This will not be refundableif there is a cancellation OR a reschedule after deposit has been made.

  • Use of each party space is up to the discretion of LCGC and will be allocated accordingly prior to your party.
  • Party use of LCGC in not hired exclusively in its entirety
  • Ratio for parties are 1 coach to 15 children, with all children 4 years and under to have parent supervision at all times.

Cancellations and Rescheduling

  •  We require a minimum of 48 hours notice for cancellations/rescheduling of parties
  • As we can only book one party per time slot, if a cancellation/rescheduling is required your non-refundable deposit of $100 will be forfeited regardless of when you provide us with notice.
  • In the event your party needs to be rescheduled LCGC will endeavour to allocate a new time and date.  However, this is strictly based on availability.
  • Rescheduling of party must take place within one month of original booking or first available weekend/timeslot thereafter.

Change of Mind/Unavailability

  • If a cancellation/rescheduling is 48 hours or more from scheduled party, your non-refundable deposit of $100 will be forfeited.
  • If a cancellation/rescheduling is 48 hours or less from scheduled party, without a medical certificate, then full amount paid is forfeited.

Medical Reason

  • As we can only book one party per time slot, if a cancellation/rescheduling is required and a medical certificate is provided your non-refundable deposit of $100 will be forfeited regardless of when you provide us with notice.
  • If a medical certificate (such as but not limited to flu, injury, food poisoning etc) is provided, the only option available is to reschedule the party.
  • No refunds will be provided.
  • Rescheduling of party must take place within one month of original booking or first available weekend/timeslot thereafter.